1. Who We Are
Skript Digital is a software development and digital consultancy agency. We operate offices in Istanbul (Turkey), Melbourne (Australia), and Gaziantep (Turkey). References to "we", "us", or "our" in this policy refer to Skript Digital.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at[email protected].
2. Data We Collect
We collect personal data only when you actively provide it or when it is generated as a result of your interaction with our website. The categories of data we may collect include:
- Contact information: name, email address, phone number, company name and website
- Enquiry content: the message, project description, or service interest you share with us through contact forms
- Budget or scope information provided voluntarily through our contact or consultation forms
- Usage data: IP address, browser type, pages visited, time on page, and referral source collected via analytics tools
- Cookie data: preferences, session identifiers, and analytics identifiers as described in our Cookie Policy
- Communication records: emails, meeting notes, or other correspondence you send to us
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the services or information you have requested
- To create and manage client accounts and project engagements
- To send project-related communications, proposals, invoices, and updates
- To improve our website, services, and user experience based on usage analytics
- To comply with legal obligations, including tax and accounting requirements
- To send occasional marketing communications where you have given consent or where we have a legitimate interest in doing so as an existing contact
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
- Legitimate interests: to respond to enquiries, improve our services, and conduct business development where these interests are not overridden by your rights
- Consent: for marketing communications and non-essential cookies, where we ask for and record your consent
- Legal obligation: to comply with applicable laws and regulations
5. Lead Management and CRM
When you submit a contact form on our website, your details are stored in our internal project management platform (ClickUp) as a lead record. This allows our team to respond to your enquiry and manage the follow-up process. This data is accessible only to authorised Skript Digital team members.
6. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third parties only in the following circumstances:
- Service providers who assist us in operating our website and delivering services (such as hosting providers, email platforms, and project management tools), bound by confidentiality obligations
- Professional advisors such as accountants or lawyers where required
- Law enforcement or regulatory authorities where we are legally required to do so
Where data is shared with service providers outside the European Economic Area or Turkey, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy or as required by applicable law. Enquiry data from non-client contacts is retained for up to 2 years. Client project data is retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to any legal retention obligations.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data where it is no longer necessary for us to retain it
- Right to restrict processing: to request that we limit how we use your data
- Right to data portability: to receive your data in a structured, machine-readable format
- Right to object: to object to our processing of your data based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at[email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked sites and encourage you to review their policies independently.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this policy periodically.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at[email protected].